Question 1

1. I can only buy one engagement ring from Darry Ring?

Accepted Answer

You may purchase as many engagement rings as you wish or upgrade them (if you desire the same style with a larger diamond). However, our policy clearly states that all purchases must be made exclusively for the one recipient who will sign the True Love Agreement with you.

Question 2

2. How can I check the status of my order?

Accepted Answer

To check on your order status, please log in to your account and select " Orders " to review the details and track its status. Remember: For the Promise Stage order, customization can begin once you have finished the "True Love Verification". For the Commitment Stage (Engagement & Wedding, Marriage Celebrations) order, customization can only begin once you have signed the "True Love Agreement". When your order leaves our distribution centre, you will receive an " Order Shipped " email with your tracking number and a link for easy tracking.

Question 3

3. Can I have more than one True Love Agreement?

Accepted Answer

Of course. Just reach out to our customer service team via live chat , provide your order number , and request your additional True Love Agreement. This service is completely free!

Question 4

4. What should I do when I tried to place an order, but my payment did not go through?

Accepted Answer

Payment may fail for several reasons. Please try the following: 1 . Check with your bank or card provider Your bank may have declined the transaction for security reasons, insufficient funds, or because your card is not enabled for online or international payments in AUD or NZD. Please contact your bank or try another credit or debit card. 2 . Check your payment limit Your daily card limit or online payment limit may have been reached. Please check your banking app, SMS alerts or contact your bank for confirmation. 3 . Try another payment method If available at checkout, you can try paying with PayPal, Afterpay or Klarna, , or another supported payment method. 4 . Contact us if you see an error message If you received an error message on our Darry Ring website during checkout, please contact us via live chat or email us at clientcare@au.darryring.com with a screenshot of the error message. Our customer service team will be happy to assist you.

Question 5

5. I don't understand this True Love Verification thing, how my data will be handled?

Accepted Answer

We cooperate with two independent services to securely handle and verify your ID and face-frontal picture (selfie). These images are not stored on our servers at any point . Instead, a numerical representation is created, we call it " Darry Ring ID " to manage your account, ensuring your privacy and compliance with GDPR and CCPA laws. For a comprehensive explanation of our privacy practices, please visit What True Love Verification is .

Question 6

6. I can't complete the True Love Verification, what should I do?

Accepted Answer

Darry Ring Engagement Rings, Wedding Rings, Marriage Celebrations jewelry, and the True Love Agreement each carry the same unique DR Certificate Number, discreetly engraved on the piece. This code links them together, verifying that the promise was made for one person only. "Manual Review" button below to start the manual review process. A customer service agent will assist you and manually review your information. For more details on how the manual review works and how your data is handled, please visit What True Love Verification is .

Question 7

7. How long will the customization take?

Accepted Answer

Customization of each ring typically takes about 16-45 business days , as each piece is hand-crafted to your specifications. Estimated shipping times may vary by product. For the more accurate shipping estimate, please refer to the specific estimated shipping time shown on each product detail page. In rare cases of delays due to external or unforeseeable factors—such as customs clearance—shipping may take an additional 8-10 days . Should such delays occur, we will notify you by email. Thank you for your patience and understanding. For further assistance, please contact our Customer Service team. If you need a more precise customization time, please reach out to us via live chat or at clientcare@darryring.com with your product number. Our customer service team is here to provide you with all the information you need.

Question 8

8. How are the True Love Agreement, Love Note and True Love Intent different?

Accepted Answer

True Love Agreement: True Love Verification (ID verification) is required. All jewelry under the Commitment Stage ( Engagement & Wedding , Marriage Celebrations ) can be purchased multiple times, but must be exclusively for the same recipient, in accordance with the True Love Agreement, symbolizing a lifelong commitment. Please note that only engagement rings are eligible for upgrade and exchange. Darry Ring Engagement Rings, Wedding Rings, Marriage Celebrations jewelry, and the True Love Agreement each carry the same unique DR Certificate Number, discreetly engraved on the piece. This code links them together, verifying that the promise was made for one person only. Love Note: True Love Verification (ID Verification) is required. Love Note will be shipped with your order after payment is complete. Invite your partner to take part in the Dual Verification. When you both complete it, a shared account will be created, and Love Points will be awarded to mark this special step in your journey together. Love Points: For every 1$ spent, it is equal to 1 Love Point. Love Points apply to the following selections; Engagement & Wedding and Marriage Celebrations. (If a promotion is running, the promotional terms will prevail.) Darry Ring will not offer Engagement Rings, Wedding Rings, Marriage Celebrations jewelry designed for engaged or married couples under this section, in order to remain true to our mission and our belief in the essence of True Love. True Love Intent: Any product purchased under this section does not require True Love Verification (ID Verification). Darry Ring will not offer Engagement Rings, Wedding Rings, Marriage Celebrations jewelry for engaged or married couples under this section, in order to remain true to our mission and our belief in the essence of True Love.

Question 9

9. Will I be charged shipping fees, duties, taxes and any other fees?

Accepted Answer

Shipping is FREE within The US, Singapore, Vietnam, Malaysia. For Canada, free shipping will be applied for orders of $1,000 or more. Shipping costs for other countries will be calculated at checkout. In order to ensure quality, every product of DR is hand crafted. The resulting customization fee is included in the product price and will be listed at checkout. Prior to receiving your package, the customs office of the destination country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance will be the responsibility of the recipient. Please contact your local customs office for your current VAT rate and further details. For orders to the United States: The sales tax will be automatically applied at checkout based on your location (state) and applicable local tax laws. Please note that the terms may change to comply with taxation regulations. Orders with address changes or product replacements will have sales tax recalculated based on the applicable tax rate. Customs duties are included in the final total. For orders to EU: Taxes and are included in the price, customs duties will be applicable if requested by the local customs. If you have any questions, contact us at clientcare@darryring.com or via live chat .

Question 10

10. What are Love Points? How can I earn Love Points?

Accepted Answer

Love Points are part of Darry Ring's rewards system for couples in the Promise Stage, celebrating love, growth, and shared dreams. After placing a the Promise Stage stage and both you and your partners complete the True Love Verification (ID Verification), the Love Points from that order go into a shared pool, visible in both accounts, too. Every $1 spent on Promise Stage orders (excluding tax, shipping, and customize fee) = 1 Love Point. Love Points apply to the following selections; Engagement & Wedding and Marriage Celebrations. (If a promotion is running, the promotional terms will prevail.)

Question 11

1. How can I check the status of my order?

Accepted Answer

To check on your order status, please log in to your account and select "Orders" to review the details and track its status. Remember: For the Promise Stage order, customization can begin once you have finished the "True Love Verification". For the Commitment Stage (Engagement & Wedding, Marriage Celebrations) order, customization can only begin once you have signed the "True Love Agreement". When your order leaves our distribution centre, you will receive an "Order Shipped" email with your tracking number and a link for easy tracking.

Question 12

2. How can I confirm my ring size?

Accepted Answer

Darry Ring provides a ring size conversion chart to help you confirm your size. For the most accurate measurement, we recommend using a ring sizer or visiting a store to have your finger measured. To order a ring sizer and get more information, please click to check our Ring Size Guide .

Question 13

3. Why didn't I get a tracking number?

Accepted Answer

If you have completed the payment and, in case of a the True Love Agreement (Engagement & Wedding, Marriage Celebrations) order, signed the Agreement , your order will enter the customization stage. For the Promise Stage order, your order will enter customization after payment and True Love Verification (ID Verification). For the True Love Intent order , once the payment is done, the order will be processed by our logistics team. Once everything is ready and shipped, you will receive an "Order Shipped" email with a tracking number. If you notice that the processing status has reached the delivery stage on your order details page but have not received the "Order Shipped" email, please contact us at clientcare@darryring.com or by live chat for assistance.

Question 14

4. What should I do if my payment failed or did not go through?

Accepted Answer

Payment may fail for several reasons. Please try the following: 1 . Check with your bank or card provider Your bank may have declined the transaction for security reasons, insufficient funds, or because your card is not enabled for online or international payments in AUD or NZD. Please contact your bank or try another credit or debit card. 2 . Check your payment limit Your daily card limit or online payment limit may have been reached. Please check your banking app, SMS alerts or contact your bank for confirmation. 3 . Try another payment method If available at checkout, you can try paying with PayPal, Afterpay or Klarna, , or another supported payment method. 4 . Contact us if you see an error message If you received an error message on our Darry Ring website during checkout, please contact us via live chat or email us at clientcare@au.darryring.com with a screenshot of the error message. Our customer service team will be happy to assist you.

Question 15

5. I have not received my order confirmation, what should I do?

Accepted Answer

After you complete for your order, you will receive your order confirmation email immediately. If you have not received your email after 24 hours , please contact us at clientcare@darryring.com or by live chat .

Question 16

6. I can't complete the True Love Verification, what should I do?

Accepted Answer

Please follow the system prompts and try again. If the issue persists, click the "Manual Review" button below to start the manual review process. A customer service agent will assist you and manually review your information. For more details on how the manual review works and how your data is handled, visit What True Love Verification is .

Question 17

7. Will I be charged shipping fees, duties, taxes and any other fees?

Accepted Answer

Shipping is FREE to the US, Singapore, Malaysia, Vietnam, the UK, Canada, and Australia. Shipping costs to other countries will be calculated at checkout. In order to ensure quality, every product of DR is hand crafted. The resulting customization fee is included in the product price and will be listed at checkout. Prior to receiving your package, the customs office of the destination country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance will be the responsibility of the recipient. Please contact your local customs office for your current VAT rate and further details. For orders to the United States: The sales tax will be automatically applied at checkout based on your location (state) and applicable local tax laws. Please note that the terms may change to comply with taxation regulations. Orders with address changes or product replacements will have sales tax recalculated based on the applicable tax rate. Customs duties are included in the final total. For orders to EU: Taxes and are included in the price, customs duties will be applicable if requested by the local customs. If you have any questions, contact us at clientcare@darryring.com or via live chat .

Question 18

1. What is the cost of shipping?

Accepted Answer

Free shipping on all orders delivered to the Australia and New Zealand. For other countries or regions, the shipping cost calculation rule is basic shipping cost + 0.2% of the product price. The basic shipping cost is shown in the table. Continent/Region Country/Region Base Shipping Cost Oceania Australia, New Zealand $0 Fiji, Guam, Marshall Islands $100 Asia & Indian Subcontinent Malaysia, Singapore, Vietnam $0 Brunei, Japan, South Korea, Macau, Philippines, Thailand $80 French Polynesia, Indonesia, Maldives, Sri Lanka $160 Europe United Kingdom $0 Austria, Denmark, Finland, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands (Holland), Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland, Vatican City (Italy) $100 Cyprus, Czech Republic, Estonia, Faroe Islands, Gibraltar, Hungary, Iceland, Latvia, Lithuania, Malta, Slovakia, Slovenia, Turkey $160 North America United States, Canada $0 Mexico, Puerto Rico $100 Africa Mauritius, Morocco, Reunion Island, Seychelles, South Africa $160 Caribbean & South America Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, Brazil, Cayman Islands, Chile, Costa Rica, Curacao, Dominica, Grenada, Jamaica, Montserrat, Panama, Saba, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands, Argentina, Bolivia, Colombia, Ecuador, Guatemala, Peru, Venezuela $160 Middle East Bahrain, Israel, Lebanon, Saudi Arabia, United Arab Emirates $160

Question 19

2. How is my delivery timeframe calculated?

Accepted Answer

Your estimated delivery timeframe is calculated based on the time required to handcraft your piece, plus the estimated shipping time to your destination. Please refer to the estimated delivery times listed below. Country/Region Shipping Time Australia 5-7 business days New Zealand 5-8 business days Singapore,Vietnam, Malaysia 3-7 business days Japan 3-7 business days United Kingdom 5-13 business days United States 6-10 business days Canada 6-10 business days EU 18-25 business days As each ring is handcrafted to your personal preferences, crafting typically takes approximately 16-45 business days. Estimated shipping times may vary by product, so we recommend referring to the specific estimated shipping timeframe shown on each product detail page for the most accurate estimate. Please note that your final delivery date may be affected by your ring’s crafting location and the destination country. Once your order has been placed, the confirmed delivery date shown in your order details will be the most accurate reference. In rare cases, external or unforeseen factors, such as customs clearance, may cause an additional delay of 8-10 business days . If this occurs, we will notify you by email as soon as possible. Thank you for your patience and understanding. For precise information on the customisation time for your order, please contact us directly at clientcare@au.darryring.com or reach us via live chat feature with your order number. Our customer service team will be happy to assist you with any details you need. EU Orders - Additional Transit Notice To help eligible EU customers enjoy tax-free delivery within the European Union , orders destined for EU countries are first routed through our Paris boutique . This allows us to manage customs clearance centrally and complete an additional quality control inspection before final delivery. As a result, this process may extend the delivery timeframe by approximately 10-15 business days beyond the standard schedule. *Shipping times are approximate. *For some remote areas the shipping time may be slightly longer. *For countries not listed above, please contact us for more information. *For security reasons, we will not ship to any P.O. Box addresses.

Question 20

3. How long does customisation take?

Accepted Answer

Customising each ring typically takes 16+ business days , as every piece is handcrafted to your specifications. For a more accurate timeframe, please contact us at clientcare@au.darryring.com or via live chat with your product number. Our customer care team will be happy to assist.

Question 21

4. Can I change my shipping address?

Accepted Answer

You will receive an email to confirm your delivery address before your order is shipped. If the address is correct, no further action is needed. However, if you notice any errors, please confirm the correct address within 48 hours of receiving the email . For any modifications, contact us at clientcare@au.darryring.com or via live chat . If you need to make any changes to your order for any other reason, please reach out to us as soon as possible. We are here to help and will do our best to accommodate your request.

Question 22

5. Is my order insured in transit?

Accepted Answer

All orders are shipped via Australia Post, NZ Post, UPS, FedEx, or DHL Express and require a signature upon delivery. For security reasons, orders can only be delivered to a residential or business street address.

Question 23

6. Can I track my delivery?

Accepted Answer

Yes, once your order is packed and ready for shipment, you will receive an "Order Shipped" email with the tracking number and a link to track your package. If your order is split into multiple shipments, you will receive a separate "Order Shipped" email for each package.

Question 24

7. How is delivery managed during peak holiday seasons?

Accepted Answer

We strive to ensure your jewellery arrives on time. However, during peak holiday periods ( December - January), increased demand and courier network delays may impact delivery timeframes. To avoid disappointment, we recommend placing your order well in advance of any important occasion or gifting date. If you have any questions regarding delivery, please contact our Customer Care team.

Question 25

8. Does Darry Ring ship to APO/FPO addresses?

Accepted Answer

We are unable to deliver to APO (Army Post Office) or FPO (Fleet Post Office) addresses. Orders must be shipped to a valid residential or business street address to ensure secure and successful delivery.

Question 26

1. What are the Darry Ring Purchase Rules?

Accepted Answer

With your first order, a "DR Account" will be created, for you to navigate your profile on our website, and in case of the True Love Agreement (Engagement & Wedding, Marriage Celebrations) or the Promise Stage products, we will verify your ID and create your "Darry Ring ID" . Depending on the selected product, you might be prompted to our True Love Verification (ID Verification) . True Love Agreement ( Engagement & Wedding , Marriage Celebrations ) : True Love Verification (ID Verification) will be required, and it is also necessary to sign the True Love Agreement on your first purchase. Once the True Love Agreement is signed, your loved one's name tied to it can never be modified or deleted. You can choose a signing date for True Love Agreement. If not, it will default to the purchase date. You will have only one opportunity to change it within 48 hours after placing the order, so choose a significant date like your proposal or wedding date. For modification, please contact us at clientcare@au.darryring.com or by live chat . Promise Stage : True Love Verification (ID Verification) will be required and you also can earn Love Points with your partner. True Love Intent category : No ID verification will be required, nor prompted by the system.

Question 27

2. I can only buy one engagement ring from Darry Ring?

Accepted Answer

You may purchase as many engagement rings as you wish or upgrade them (if you desire the same style with a larger diamond). However, our policy clearly states that all purchases must be made exclusively for the one recipient who will sign the True Love Agreement with you.

Question 28

3. How are the True Love Agreement, Love Note and True Love Intent different?

Accepted Answer

True Love Agreement: True Love Verification (ID verification) is required. All jewelry under the Commitment Stage ( Engagement & Wedding , Marriage Celebrations ) can be purchased multiple times, but must be exclusively for the same recipient, in accordance with the True Love Agreement, symbolizing a lifelong commitment. Please note that only engagement rings are eligible for upgrade and exchange. Darry Ring Engagement Rings, Wedding Rings, Marriage Celebrations jewelry, and the True Love Agreement each carry the same unique DR Certificate Number, discreetly engraved on the piece. This code links them together, verifying that the promise was made for one person only. Love Note: True Love Verification (ID Verification) is required. Love Note will be shipped with your order after payment is complete. Invite your partner to take part in the Dual Verification. When you both complete it, a shared account will be created, and Love Points will be awarded to mark this special step in your journey together. Love Points: For every 1$ spent, it is equal to 1 Love Point. Love Points apply to the following selections; Engagement & Wedding and Marriage Celebrations. (If a promotion is running, the promotional terms will prevail.) Darry Ring will not offer Engagement Rings, Wedding Rings, Marriage Celebrations jewelry designed for engaged or married couples under this section, in order to remain true to our mission and our belief in the essence of True Love. True Love Intent: Any product purchased under this section does not require True Love Verification (ID Verification). Darry Ring will not offer Engagement Rings, Wedding Rings, Marriage Celebrations jewelry for engaged or married couples under this section, in order to remain true to our mission and our belief in the essence of True Love.

Question 29

4. What payment methods are accepted?

Accepted Answer

We accept credit/debit cards (Visa, Mastercard, American Express, Union Pay) as well as Paypal, Apple Pay, Google Pay, Stripe, AliPay, Wechat Pay, Affirm, Klarna and Afterpay.

Question 30

5. What should I do if my payment failed or did not go through?

Accepted Answer

Payment may fail for several reasons. Please try the following: 1. Check with your bank or card provider Your bank may have declined the transaction for security reasons, insufficient funds, or because your card is not enabled for online or international payments in AUD or NZD. Please contact your bank or try another credit or debit card. 2. Check your payment limit Your daily card limit or online payment limit may have been reached. Please check your banking app, bank notifications, or contact your bank for confirmation. 3. Try another payment method If available at checkout, you can try paying with PayPal, Afterpay, Klarna, or another supported payment method. 4. Contact us if you see an error message If you received an error message on the Darry Ring website during checkout, please contact us via live chat or email us at clientcare@au.darryring.com with a screenshot of the error message. Our Customer Care team will be happy to assist you.

Question 31

6. Will I be charged shipping fees, duties, taxes and any other fees?

Accepted Answer

Shipping is FREE to the US, Singapore, Malaysia, Vietnam, the UK, Canada, and Australia. Shipping costs to other countries will be calculated at checkout. In order to ensure quality, every product of DR is hand crafted. The resulting customization fee is included in the product price and will be listed at checkout. Prior to receiving your package, the customs office of the destination country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance will be the responsibility of the recipient. Please contact your local customs office for your current VAT rate and further details. For orders to the United States: The sales tax will be automatically applied at checkout based on your location (state) and applicable local tax laws. Please note that the terms may change to comply with taxation regulations. Orders with address changes or product replacements will have sales tax recalculated based on the applicable tax rate. Customs duties are included in the final total. For orders to EU: Taxes and are included in the price, customs duties will be applicable if requested by the local customs. If you have any questions, contact us at clientcare@au.darryring.com or via live chat .

Question 32

7. Do I have the option to pay in installments?

Accepted Answer

Yes, if you are an adult resident of the United States, you can choose to pay in installments through the following platforms, with some options offering 0% interest. Additionally, we offer PayPal as a global payment option, which also provides installment plans. This allows customers from Europe, Africa, Asia, and other regions to enjoy flexible payment solutions. For more details, please visit their respective websites: Affirm Klarna Afterpay PayPal

Question 33

8. What is the Darry Ring customization fees?

Accepted Answer

To ensure the highest quality, every Darry Ring product is handcrafted. The customization fee varies based on the price of each product and is detailed in the provided table. Please note that customization fees (including taxes) are non-refundable for returns or exchanges. Item Price Customize Fee X≤$500 $20 $500<X≤$2,500 $60 $2,500<X≤$10,000 $100 X>$10,000 $200

Question 34

1. How can I change or return an item ordered online?

Accepted Answer

Please contact us as soon as possible if you would like to change or return an item ordered online. We will do our best to accommodate your request. If your order has already been shipped, please contact us via email at clientcare@au.darryring.com or through live chat to arrange an exchange or return. Please note that we cannot make changes or cancellations for special orders or shipped items. Please be aware that certain order changes may result in delivery delays.

Question 35

2. What are your return requirements?

Accepted Answer

To initiate a return at Darry Ring, please ensure the following conditions are met: Submit the return application within 15 days of signing for the package upon delivery, and send the return promptly—preferably within 5 days of receiving return approval. Items must be in their original packaging with all accompanying materials, including the packing slip, diamond certificates, and after-sale service card (including name, address, phone, email, item, and service details). Returns that do not meet these requirements may not be accepted.

Question 36

3. How long will the return/exchange process take?

Accepted Answer

Once we receive the returned order, our Quality Assurance department will inspect and verify the item's condition. The return process typically takes around 7 business days from the receipt of the item. Refunds will be issued using the original method of payment.

Question 37

4. What are my responsibilities if I return or exchange the goods?

Accepted Answer

Kindly note that customers are responsible for the shipping costs associated with returning or exchanging goods. Additionally, please be informed that customization fees (including taxes) are non-refundable. Please refer to the custom fee table for our products. Item Price Customize Fee X≤$500 $20 $500<X≤$2,500 $60 $2,500<X≤$10,000 $100 X>$10,000 $200 The commodity sales tax previously collected at the time of purchase will be refunded in the event of a return and refund is issued. Please also be aware that if a return or refund is initiated for personal reasons, the original shipping fee included in the order will not be reimbursed. For insurance claims, please note that they must be initiated within 30 calendar days after the item is signed for. Claims made after this period will not be accepted.

Question 38

5. What is DR Frisson Ring's return and exchange policy?

Accepted Answer

1. Exchange We offer a complimentary exchange within 30 days of receiving your DR Frisson Ring. Please contact us by email clientcare@au.darryring.com or live chat to arrange an exchange. 2. Return If you change your mind, you may also request a return within 15 days from the date of purchase and and send the return promptly—preferably within 5 days of receiving return approval. Items must be in their original packaging with all accompanying materials, including the product manual, after-sale service card (including name, address, phone, email, item, and service details), and so on.

Question 39

1. What is the meaning behind a Darry Ring?

Accepted Answer

Upon purchasing your first engagement ring with us, you'll be required to sign the True Love Agreement , in which there will be a solemn vow that we wish for all our customers to follow, that "for richer or poorer, in sickness or in health, till death do us part" you will be the True Love of each other's lives.

Question 40

2. Is a Darry Ring an Engagement Ring?

Accepted Answer

While Darry Ring is renowned for its engagement rings that place True Love at the forefront, the brand also offers a variety of other products, including bracelets, earrings, watches, etc... . The True Love Verification process is implemented to uphold our brand policy and enforce the rule of purchasing for a special someone per lifetime. This approach highlights the significance of genuine love while celebrating a broader range of exquisite jewelry.

Question 41

3. Does Darry Ring truly embody the values it upholds?

Accepted Answer

"One Love, One Lifetime", This belief has drawn those who trust in True Love, but it has also held back those uncertain about it. Regardless, it has only strengthened Darry Ring's determination to stay true to the vision of authentic love.

Question 42

4. What can one expect to invest in a Darry Ring piece?

Accepted Answer

The price of a Darry Ring varies based on design, materials, diamond quality, and customization. We offer a range of exquisite diamond rings to suit all styles and budgets, with the flexibility to tailor each piece to your needs and financial means. While our quality and design are exceptional, we believe True Love should be accessible to everyone—expect to spend anywhere from a few hundred to several thousand. This is a promise we uphold every day.

Question 43

5. How can I ensure my Darry Ring jewellery is genuine and meets all quality standards?

Accepted Answer

To guarantee authenticity and the highest quality, Darry Ring jewellery should only be purchased from our official website or at an official Darry Ring store. We select only the finest diamonds and source them responsibly, so purchases made outside these channels cannot be assured to meet our standards or be genuine Darry Ring pieces. Currently, in-person purchases are available exclusively in France and China, while customers worldwide may shop directly on our official website.

Question 44

6. What embodies the spirit and origins of Darry Ring?

Accepted Answer

The essence of Darry Ring lies in its unique commitment to love's rarest vow: the promise that each customer may purchase only for one person in their lifetime. Rooted in timeless ideals of devotion and fidelity, Darry Ring finds its artistic heart in Paris, where our talented designers bring elegance and artistry to life. Every piece reflects our dedication to exceptional craftsmanship, embodying the highest standards of quality and sophistication, and making each Darry Ring jewel a true testament to enduring love.

Question 45

7. What are the 10 No Sale Rules for the Darry Ring?

Accepted Answer

Inspired by countless couples who embody True Love and the cherished stories of our customers, Darry Ring has established 10 NO-SALE RULES to uphold our "One Love, One Lifetime" promise. These rules are thoughtfully crafted to protect the dreams of young people and honor their dedication to True Love.

Question 46

1. Can I upgrade my engagement ring?

Accepted Answer

Certainly. We provide a complimentary lifetime natural diamond upgrade for our engagement rings. Here is how the process works: The new ring must be available on our website. It must be priced at a minimum of 1.3 times the price of your original ring. You will only need to pay the difference between the new ring's price and that of your original ring. For instance: Original Ring Price: $2,000 New Ring Minimum Price: $2,600 (1.3 x $2,000) New Ring Price: $3,000 Upgrade Cost: $3,000 - $2,000 = $1,000 Thus, you would pay $1,000 to complete the upgrade. Please, note that your current ring must be returned.

Question 47

2. Can I change styles for free?

Accepted Answer

Yes, you may change styles free of charge within 15 days of purchase. However, if the replacement item is priced higher than the original, the price difference will need to be covered by the customer. Additionally, any shipping costs associated with the return and replacement will be borne by the customer.

Question 48

3. What is the warranty policy for DR Frisson Ring?

Accepted Answer

Warranty Period: 1 year from date of purchase Covered: Manufacturing defects, battery issues, sensor malfunction Not Covered: Physical damage, unauthorized modification

Question 49

4. How to maintain my ring in pristine condition?

Accepted Answer

To ensure the best care for your ring, we recommend scheduling a professional maintenance session once a year. We offer a range of gold carats, including but not limited to 18k gold. Regular maintenance helps preserve the quality and brilliance of your ring. For everyday care, use a soft microfiber polishing cloth to gently remove fingerprints and moisture from the diamond's surface. This will help maintain its exceptional radiance. For more information, please visit Jewelry Care & Cleaning .

Question 50

1. How do I measure my ring size?

Accepted Answer

At Darry Ring, we aim to simplify the process of finding your perfect ring size. Downloadable Ring Sizer: You can also access a downloadable version. For the detailed instructions and additional tips, please check out our Ring Size Guide .

Question 51

2. What should I do if I'm in between ring sizes?

Accepted Answer

If you find yourself between ring sizes, we recommend opting for the larger size. This will provide a more comfortable fit, particularly if your fingers swell due to weather changes or other factors.

Question 52

3. Can I modify the size after placing the order?

Accepted Answer

Yes, you can modify the size before shipping by contacting us at clientcare@darryring.com or via live chat before it ships. However, please note that changing the ring size after a few days of placing your order may impact the customization process and extend the timeline.

Question 53

4. What should I do if I find that it is not the right size after receiving the ring?

Accepted Answer

We want your ring to be a perfect fit. Please review our resizing policy based on your location and ring type: U.S. Customers: Enjoy unlimited lifetime resizing for eligible rings. International Customers: Receive one complimentary resizing within the first six months of arrival. Terms: We can adjust most rings within two full US sizes. The process typically takes up to 30 business days. Customers are responsible for two-way shipping costs. Important Note: Certain designs, including Promise Rings, are not eligible for resizing once shipped due to their specific craftsmanship. Need help? Contact customer service to request a free ring sizer before your order ships to ensure a perfect fit from the start.

Question 54

5. How can I determine my partner's ring size discreetly?

Accepted Answer

Here are a few discreet methods to determine your partner's ring size: Borrow one of their existing rings and compare it using our Ring Size Chart. Have a friend take your partner to a ring store and ask the clerks to help discreetly find out their size. Measure their finger gently while they sleep with our Ring Sizer, making sure not to wake them. Please be mindful of your partner's privacy and comfort. For a free Ring Sizer and more information, please click our Ring Size Guide .

Question 55

6. How do I choose the right DR Frisson Ring size?

Accepted Answer

If you're uncertain about your DR Frisson Ring size, we recommend using our free sizing kit , which will be automatically sent after you place your ring order. Please note that DR Frisson Ring sizes may differ slightly from standard US ring sizes due to the ring's built-in smart components. For the most accurate fit: Wear the sizing ring for at least 24 hours , including while sleeping. If you're between sizes, we suggest choosing the smaller size for a more secure fit. Visit our Sizing Page for more guidance. DR Frisson Ring Size Chart Frisson Ring Size Internal Diameter / Circumference (mm) US Size 6 16.5/52 6-6.5 7 17.6/55 7-7.5 8 18.3/57 8-8.5 9 19.2/60 9-9.5 10 20.1/63 10-10.5 11 20.8/65 11-11.5 12 21.8/68 12-12.5

Question 56

1. Why can I only purchase one Again Pendant per month?

Accepted Answer

The Again Collection was created to represent ongoing, meaningful expressions of love, not one-off purchases. To preserve the original intention of the collection and a sense of ritual, each customer may purchase one Again Pendant per calendar month.

Question 57

2. What happens if I try to check out with multiple Again Pendants?

Accepted Answer

Our system will automatically prevent you from completing checkout if you have already purchased an Again Pendant during that calendar month, and prompt you to complete your current purchase of other items instead.

Question 58

3. What rewards do I receive after collecting 5 Again Pendants?

Accepted Answer

Once you collect and retain five (5) Again Pendants, you will unlock: One (1) complimentary Proposal Bear Pendant (not for sale) Exclusive access to purchase select Darry Ring engagement ring styles Once eligibility is fulfilled, with the purchase of any engagement ring, you will additionally receive: One (1) True Love Agreement Pendant (not for sale) A Personalized True Love Agreement DR Certificate Number selection access Rewards will be applied automatically once eligibility requirements are met.

Question 59

4. How does the "Collect 5" mechanism work?

Accepted Answer

Simply purchase and keep any five (5) pendants from the Again Collection (Again Pendants). Your progress is automatically tracked in your account.

Question 60

5. Is there a time limit to complete the collection of 5 Again Pendants?

Accepted Answer

No. There is no expiration date for this campaign/collection. Collect at your own pace and on your own time.

Question 61

6. Will returns affect my Again Pendant collection progress?

Accepted Answer

Yes. Any returned items will be deducted from your total collection count.

Question 62

7. What material are the pieces in the Again Collection made of?

Accepted Answer

The Again Collection pieces are crafted from premium copper with 18K gold plating, designed for everyday wear and lasting meaning. Please note: Skin sensitivity varies from person to person. A small number of individuals may experience mild irritation after prolonged or frequent wear. This is not considered a product defect, but a natural individual reaction to metal contact.

Question 63

8. Will the gold plating fade over time?

Accepted Answer

Gold-plated jewelry may naturally show signs of wear over time, especially with frequent use or exposure to water, fragrance, or friction. This is a normal characteristic of plated jewelry. To help preserve your piece: Avoid contact with water, perfume, cosmetics, alcohol, and cleaning products Remove before exercising, showering, swimming, or sleeping Gently wipe with a soft, dry cloth after wearing Store separately from other jewelry in a dry place when not in use Over time, subtle wear and signs of use become a quiet record of the moments you've lived and loved in your jewelry. Quite romantic.

Question 64

9. What is your return and exchange policy?

Accepted Answer

Customized products are final sale and cannot be returned or exchanged unless there is a quality issue. Non-customized products may be returned or exchanged within 15 days of delivery, provided the item is unused and in its original condition. Once any benefit or reward from the Again Collection has been unlocked or redeemed, products in this collection become non-returnable and non-exchangeable, except in cases of quality issues. Complimentary or gifted items are non-returnable and non-exchangeable unless there is a quality issue. For quality-related concerns, please contact our customer support team within the eligible period, and we will be happy to assist you.

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